Who We Work
Smart Dev Web collaborates with industry frontrunners and Fortune 500 enterprises across the globe.
AI that optimizes for better outcomes
At SEanalytics, our CX AI solutions are responsibly designed to leverage AI, data and cloud infrastructure to improve the productivity of customer engagement and drive measurably better outcomes. SEanalytics’s mission is to remove skills or rules-based-systems from the customer experience eco-system, personalizing customer experiences and empowering partner platforms to become predictive systems.
SEanalytics CX AI Optimization
SEanalytics has developed a real-time AI engine to optimize customer outcomes for contact-agent-offer-channel combinations that deliver transformational business benefits and enterprise profitability. We believe our AI Pairing leads to increased empathy which is what drives better outcomes.
SEanalytics CX AI Infrastructure
Together with our partners, we see the future of customer engagement as a platform that combines outcome-based AI optimizations, CRM and the underlying omni-channel orchestration platform. Our SEanalytics InsideTM suite enables our cloud partners to usher in this new era of CX AI.
Where it works
SEanalytics CX AI is typically used to optimize customer interactions that benefit from empathy and is precisely measured in terms of revenue, margin or customer lifetime value impact. Our CX AI solutions are also applied to service metrics, optimizing for improved customer satisfaction, handle time or time to resolution metrics.